Refund Policy

Press On Aus - Refund & Returns Policy

Last Updated: February 7, 2025

At Press On Aus, we are committed to ensuring customer satisfaction. If you are not completely happy with your purchase, our refund and returns policy outlines the conditions and process for returns, exchanges, and refunds.

1. Returns Policy

We accept returns within 14 days of delivery, provided the following conditions are met:

  • The item is unused and in its original packaging.
  • The hygiene seal is intact and unbroken.
  • The product is in resalable condition.
  • Proof of purchase is provided.

2. Refund Eligibility

Refunds will be issued for:

✔ Damaged or defective items upon receipt.

✔ Items significantly different from their description.

✔ Incorrect items received due to our error.

We cannot accept returns if:

✘ The hygiene seal is broken.

✘ The nails show signs of use or application.

✘ The product has been modified, damaged, or altered by the customer.

3. Refund Process

To request a refund:

  1. Contact us at pressonsaus@gmail.com with your order number and photos of the item.
  2. Once approved, we will provide return shipping instructions.
  3. Refunds will be processed within 5-7 business days after receiving the returned item.

      4. 4. Shipping Costs

      • Customers are responsible for return shipping costs unless the item is incorrect or defective.
      • Original shipping fees are non-refundable.
      • If the item is damaged or incorrect, we will cover the return shipping cost.

      5. Exchanges

      • Exchanges are available for unopened products within 14 days of delivery.
      • Please contact us in advance to arrange an exchange.
      • Shipping costs for replacement items apply.

      6. Damaged or Defective Items

      If your order arrives damaged, please:

      • Take clear photos of the damage.
      • Email us within 48 hours of receiving your order.
      • Include your order number and images in your email.
      • We will offer a replacement or a full refund.

      7. Contact Us

      For all return or refund inquiries, please reach out to us at:

      Email: pressonsaus@gmail.com

      Response Time: Within 24-48 business hours

      8. Pricing & Refund Amount

      • Full refunds will be processed at the original purchase price.
      • Store credit options are available upon request.

      This policy complies with Australian Consumer Law and ensures additional protection for our customers.